Store Policies

Please read carefully.

By checking out with a successful purchase you agree to all our Terms & Conditions
Start your return or exchange by email
We are not responsible for the return mail cost.

  • Merchandise can be exchange/return within 7 days of the order shipment date.
  • The orders are made in a period of 7 days, then you will be notified when the shipment is made.
  • For rush order please contact us and are subject to additional cost.
  • Item exchange can only be made ONCE.
  • We ONLY offer online store credit, NO EXCEPTIONS. We don't offer refunds at this time.
  • We work on demand, so all the pieces are limited.
  • Store credit has no expiration date. 
  • Merchandise must be unworn and unwashed, unaltered and in new conditions.
  • Merchandise must have all tags, including Jeilyne Santana’s hang tags, ATTACHED. 
  • Swimwear and bodysuits cannot be returned. 
  • Items returned with makeup, deodorant, perfume, or similar product stains will be shipped back to you and are subject to additional shipping cost. 
  • Swimwear returned without tags and the hygienic liner is non-refundable.
  • All sales are final. No refunds. Please make sure to order the correct size.