Please read carefully.
By checking out with a successful purchase you agree to all our Terms & Conditions.
Start your return or exchange by email
We are not responsible for the return mail cost.
- Merchandise can be exchange/return within 7 days of the order shipment date.
- The orders are made in a period of 7 days, then you will be notified when the shipment is made.
- For rush order please contact us and are subject to additional cost.
- Item exchange can only be made ONCE.
- We ONLY offer online store credit, NO EXCEPTIONS. We don't offer refunds at this time.
- We work on demand, so all the pieces are limited.
- Store credit has no expiration date.
- Merchandise must be unworn and unwashed, unaltered and in new conditions.
- Merchandise must have all tags, including Jeilyne Santana’s hang tags, ATTACHED.
- Swimwear and bodysuits cannot be returned.
- Items returned with makeup, deodorant, perfume, or similar product stains will be shipped back to you and are subject to additional shipping cost.
- Swimwear returned without tags and the hygienic liner is non-refundable.
- All sales are final. No refunds. Please make sure to order the correct size.